1. Introduction
These Terms & Conditions ("Terms") govern your use of the Next Client Co. ("we", "us", "our") website and services. They apply to:
- Website users who browse or interact with our website;
- Prospective clients who contact us or book a discovery call;
- Paying clients who engage us to provide services.
By using our website or engaging our services, you agree to these Terms. Where we enter into a separate written agreement with a client, that agreement will govern the specific engagement and will take precedence over these Terms in the event of any conflict.
2. Our Services
Next Client Co. provides outbound sales and business development services, which may include:
- Cold calling;
- Appointment setting;
- Outbound prospecting;
- Lead qualification;
- Follow-up campaigns;
- CRM-related support.
The exact deliverables, scope, and targets for any engagement may vary and will be set out in a written proposal or agreement between us and the client.
3. Engagement Models
We currently offer the following engagement models:
Growth Partnership
€1,500 per month, plus €150 per qualified meeting.
Founding Member
€1,200 per month, with no per-meeting fee — a preferential flat rate reserved for a limited number of early ("founding") clients, set against the standard Growth Partnership rate of €1,500 per month plus €150 per qualified meeting. The founding rate is locked for the client's first 3 months and is offered in exchange for honest feedback and a written testimonial once we have delivered qualified meetings the client is satisfied with. Engagements remain month-to-month, and the testimonial is requested only after results have been delivered. This founding rate is offered only while founding places remain available.
Pay-Per-Result
€200 per qualified meeting, with no monthly retainer and no commitment.
Custom Plans
For larger or multi-market engagements, we build tailored plans starting from €3,000 per month plus a per-meeting fee, scoped to the client's requirements.
Pricing may change for future clients. Pricing agreed with an existing client remains valid for that client unless otherwise agreed in writing. Where we provide a written proposal, the pricing and terms in that proposal override any pricing shown on our website.
4. Qualified Meeting Definition
A "qualified meeting" is a meeting that satisfies all of the following conditions:
- The prospect meets the qualification criteria agreed in writing with the client;
- The prospect has agreed to a specific scheduled date and time;
- The meeting has been confirmed and placed in the client's calendar.
Once a meeting meets these conditions, it is considered qualified and chargeable. For fairness, the following are clarified:
- Where a confirmed prospect fails to attend (a "no-show") or cancels at the last minute, we will rebook that meeting at no additional charge, so that the client is billed for delivered meetings rather than missed ones;
- A meeting that has taken place remains qualified and chargeable even if the prospect later proves not to be a fit or decides not to proceed, provided it met the agreed criteria at the time of booking;
- Our responsibility is to book and, where applicable, rebook qualified meetings according to the agreed criteria; we cannot control a prospect's decisions once a meeting has taken place.
The free-rebooking commitment above applies to no-show and last-minute cancellation meetings under our retainer-based plans. The specific scope of any rebooking arrangement for a given engagement will be confirmed in the written proposal or agreement with the client.
5. Payment Terms
- Monthly retainers are invoiced in advance;
- Per-meeting fees are invoiced monthly in arrears;
- Invoices are payable within 7 days of the invoice date;
- We reserve the right to suspend or pause services where an invoice remains unpaid beyond its due date;
- Late payments may accrue statutory interest in accordance with applicable Spanish and EU legislation on late payment in commercial transactions.
All fees are exclusive of any applicable taxes, which will be added where required by law.
6. No Guarantee of Results
Our services involve outreach and appointment setting. While we work professionally to generate qualified meetings, we do not and cannot guarantee outcomes. In particular:
- We do not guarantee a specific number of meetings;
- We do not guarantee revenue;
- We do not guarantee sales or closed deals;
- We do not guarantee conversion rates;
- We do not guarantee business growth.
Results depend on many factors outside our control, including market conditions, the quality and competitiveness of the client's offer, the client's pricing, the client's own sales process and follow-up, and the responsiveness of prospects. The client acknowledges that engaging our services is not a guarantee of any particular commercial result.
7. Client Responsibilities
To enable us to deliver our services effectively, clients agree to:
- Provide accurate, complete, and up-to-date information about their business and offer;
- Ensure that any data or contact lists they provide to us have been obtained lawfully and may be used for the intended outreach;
- Attend booked meetings or provide reasonable notice where they cannot;
- Handle sales conversations and prospects professionally;
- Comply with all laws applicable to their business, products, services, and marketing;
- Respond to our reasonable requests for information or feedback in a timely manner.
8. Compliance & Regulatory Responsibilities
We seek to conduct our outreach in accordance with applicable laws and regulations. However:
- The client remains responsible for the legality of their own products, services, offers, and marketing claims;
- The client remains responsible for compliance obligations specific to their own industry or sector;
- We do not provide legal, regulatory, tax, or compliance advice, and nothing in our services should be relied upon as such advice.
9. Intellectual Property
All scripts, outreach frameworks, sales processes, internal methodologies, training materials, and related know-how developed or used by us remain our exclusive intellectual property. Nothing in these Terms transfers ownership of these materials to the client.
The client retains ownership of their own brand, trademarks, customer data, and content. Any materials the client provides to us remain the client's property, and we use them only to deliver the agreed services.
10. Confidentiality
Each party may receive confidential information from the other in the course of an engagement. Both parties agree to keep such confidential information secure, to use it only for the purposes of the engagement, and not to disclose it to third parties without consent, except where disclosure is required by law. This obligation continues after the engagement ends.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- We are not liable for any indirect, incidental, special, or consequential damages;
- We are not liable for any loss of profits, loss of revenue, loss of business, or loss of business opportunities;
- Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by the client to us in the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Spanish or EU law, including liability for fraud or for death or personal injury caused by negligence.
12. Termination
Our engagements are month-to-month unless otherwise agreed in writing.
- Either party may terminate an engagement by giving 14 days' written notice;
- We may terminate immediately for non-payment of overdue invoices;
- We may terminate immediately where a client uses our services for unlawful purposes or in breach of these Terms;
- On termination, all fees owed for services provided up to the termination date remain payable.
13. Website Disclaimer
The content on our website is provided for general informational purposes only. It does not constitute a binding offer, and it does not guarantee any particular result. We may change, update, or remove website content at any time without notice. Pricing or service details shown on the website may differ from the terms of an individual written proposal.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of Spain. Any dispute arising out of or in connection with these Terms or our services will be subject to the exclusive jurisdiction of the courts of Madrid, Spain, unless a separate written agreement between the parties states otherwise.
15. Contact Information
If you have any questions about these Terms, please contact us:
Next Client Co.
Madrid, Spain
Email: partners@nextclientco.com